Monthly Archives: April 2012

Pause an App

Ever begin to download an app but it ends up hanging because you end up in a zone which drops the data connection or really slows it down. Well if it hasn’t happened to you, but you’d still like to pause an app download midway, you can on your iPhone, iPod Touch or iPad. Simple tap the app and that’s that.

When you’re ready to restart the download, tap it again. Voila!

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Voicemail Etiquette

Most often we will email, send a text or tweet the individual we need to speak with. This form of communication is only really appropriate with people whom we are close with or well associated. There are times however, when it is more appropriate to just call. Unfortunately more often than not, our calls get screened to voicemail or genuinely missed and we are left with the request to leave a voicemail. No biggie right? So we’d think.

There is the right way of going about leaving a voicemail and there is the wrong way.

Depending upon who the voicemail is intended for, some adjustments will be needed. If for example we are leaving a voicemail for a friend, it can be more casual. However, there are still some things to remember and include when possible.

  1. Leave your name, even though they may know who called, just mention it: “Hey its Marc …”
  2. Let them know why you are calling.
  3. Inform them whether they should call you or get back to you in another form; text, email, twitter.
  4. Keep it short.

The message should not be any longer then 45 seconds but 60 seconds seems to be the acceptable maximum.

Generally the same rules apply to leaving a voicemail for someone you do not know or perhaps a business professional whom you are leaving a message for. Always include these few things in the message, and attempt to keep it under a minute;

  1. Leave your full name. First and Last.
  2. Give a brief summery about the purpose of your call. (Do not go into great length of detail. If you’re looking to speak to them about something specific, mention just that and leave it there. Makes sure though also not to leave them anticipating, as this may drive some up a wall.)
  3. Let them know whether you will call back later and specify a time or request that they get a hold of you.
  4. Leave your direct contact (like a cell phone number) and email. At times individuals may be tied up all day in meetings or travelling and calling back may not be the best option for them.
  5. Let them know you look forward to hearing from them at their earliest convenience, IF you wont be calling back again.
  6. Keep it under 60 seconds.

Some will argue that leaving too little information is wrong. Explaining the purpose of your call is easier or more “efficient”. I would like to disagree as it defeats the purpose of a call back or getting the person to discuss with you directly what you originally called for. Remember that calling someone is a more personal approach to communication. Leaving a lengthy voicemail defeats this purpose and forces someone to listen to you ramble for who knows how long.

Just remember, in today’s high-tech world, it is good to occasionally go old school.

Email Forwarding Etiquette

I get a lot of weird forwards from my dad. I can’t complain because often enough they are really funny and make my day a bit brighter. Unfortunately, when he forwards emails he tends to forward to not only family members but also his personal friends. This is okay if everyone is close and keeps in touch, however it can also lead to problems.

Last week I had received an email from my dads friend who began to ask me about a computer problem he was having. I had never spoken to this individual before, I don’t know him because I have never seen him in my life. Turns out he is a friend of my fathers from Europe. I had no issue addressing his question but it did frustrate me that he came directly to me and by-passed my father. In the past, most of his friends asked if I could help, and he would in turn just ask me. Ask for permission and help will be provided. Simple rule.

My father is a prime example of how information can be accidentally forwarded with no mal-intent for it to be used in a harmful way. I don’t blame him at all, he just hasn’t been educated properly, which had began my thought process of wondering how many more are out there that do the same thing.

Not all of us are tech savvy and many of us don’t realize that there is etiquette that goes along with such simple tasks as forwarding an email. Unlike in the middle ages, when etiquette and behaviour dictated what class of person you were, today, many of us simply ignore it. When this reflects however on passing on personal information that does not belong to ourselves, we need to be more stringent.

When forwarding an email it is customary to remove information about previous recipients. This is typically how spammers get a hold of a different email accounts because we neglect to remove the information from the chains. Before you forward, remove all unnecessary info. That includes everything in the body of the current email, the Fwd from the Subject line and anything else you think is useless and does not add to the context.

Doing this helps protect the recipients from the initial email from their information being forwarded off to the new recipients and also de-clutters the email. Next, when adding multiple recipients to the new chain it is customary to just add everyone to the TO field. This is not wrong if and only when everyone knows each other and they already have each others email addresses. However, often we forward emails to individuals who don’t know each other and it is our responsibility to protect their personal information from others.

We can still forward an attachment or email, but instead of using the TO field, use the BCC field. What this does is forwards a copy of the email to everyone listed but no one can see any one else’s email. BCC means blind carbon copy. Unlike carbon copy (CC), blind carbon copying someone means that no one aside from the individual who originally sent the email, will know that the individuals also has received a the email. This sometimes is used in businesses if we are trying to address an issue but we don’t want the other individual to know that we’ve copied their boss in the email. As an example. Of course you still need to put an address into the TO field. I always recommend just sending the email to yourself. Allows you to continue to protect your friends email addresses.

Remember, when ever emailing multiple individuals, think about how they would feel about their email being used in conjunction with another individuals. Will their email being visible cause any issues for them. Do they actively ensure that their private information is hidden. Do they like their info shared or not. Those little steps will go a long way in your personal relationship and encourage continuous trust.